Product support with a clear boundary.
Use this route for product access, installation clarification, compatibility questions and reproducible technical defects.
Included
- Purchase access and download issues
- Clarification of documented installation steps
- Compatibility questions against the published matrix
- Reproducible technical defects
Not included
- Installation inside your Kajabi account
- Brand styling or code customization
- Course setup, content migration or strategy
- Hands-on implementation, consulting or services
Give support enough evidence to reproduce the issue.
Choose the closest route, include the GamifyKit version when relevant, then write the exact steps and observed result.
Useful evidence: browser, affected course URL, expected result, actual result and repeatable steps.
Do not send passwords, API keys, payment details or Kajabi account access. Support never requires staff access to your account for the founding release.
The refund policy is defect-based.
A refund may be requested within 14 days for a documented technical defect that support cannot resolve. Change-of-mind, implementation, customization and unsupported-environment requests are outside this policy.
Support patterns feed the product roadmap.
Repeated friction is fixed in documentation, package behavior or automated tests—not converted into a services offer.